MOBILE (SMS) TERMS OF SERVICE

PaperKrane Pty Ltd · Last Updated: 23 October 2026

1. About These Mobile Terms

The PaperKrane mobile messaging program (the “Service”) is operated by PaperKrane Pty Ltd (ABN 71 613 421 168) (“PaperKrane”, “we”, “us”, “our”). By signing up for the Service, you agree to these Mobile Terms, which apply in addition to our Terms of Service and Privacy Policy. Region-specific information for Australia, the United States, and the EEA/UK/other countries is in Section 11.

2. What You Are Signing Up For

By providing your mobile number and opting in (for example by entering your number in a sign-up form, ticking a consent box at checkout, or texting a keyword to us), you agree to receive recurring automated marketing text messages from PaperKrane at the number you provided. Messages may include promotions, special offers, discount codes, new arrivals, back-in-stock alerts, product updates, and reminders such as cart reminders.

Messages may be sent using automated technology, including an automatic telephone dialling system. We use cookies on our website to detect when a cart has been abandoned so we can send cart reminders (see our Privacy Policy).

Your consent is not a condition of any purchase, and you do not have to sign up to buy from us. You must be the account holder for the mobile number you provide, or have the account holder’s permission to give it to us. We keep a record of your consent, including when and how you gave it.

4. Message Frequency and Costs

Message frequency varies. We do not charge for the Service, but message and data rates may apply. You are responsible for all charges imposed by your mobile carrier. Check your plan or contact your carrier for details.

5. How to Opt Out

You can opt out at any time by:

  • Replying STOP to any message (you can also use END, CANCEL, UNSUBSCRIBE, or QUIT)
  • Clicking the unsubscribe link in a message, where available
  • Emailing contact@paperkrane.com.au
  • Any other reasonable method that shows you no longer wish to receive our messages

You will receive a single confirmation message. We will stop sending marketing texts promptly, and in any case within the time the law allows (in Australia, within 5 business days). Opting out of text messages does not unsubscribe you from marketing emails, and you will need to opt out of each program or channel separately. We may still send non-marketing messages, such as order confirmations and delivery updates, which are not affected by opting out of marketing.

6. Help

For support, reply HELP to any message or email contact@paperkrane.com.au.

7. Supported Countries, Carriers, and Delivery

The Service is available only to mobile numbers in countries and on carriers we support, which may change from time to time. Mobile carriers are not liable for delayed or undelivered messages, and we cannot guarantee delivery. If you change your mobile number, text STOP from your old number if you can, and sign up again with your new number. If your number is reassigned to someone else, please let us know so we stop messaging it.

8. Quiet Hours

We aim to send marketing messages between 8:00 am and 9:00 pm in your local time.

9. Privacy and Data Sharing

We respect your privacy. Our Privacy Policy explains what we collect, how we use it, and who we share it with. In summary, we use Klaviyo, our messaging platform, to send our texts, and share your mobile number and consent with Klaviyo only for that purpose. We do not sell, rent, or share mobile opt-in data and consent with third parties or affiliates for their own marketing purposes. Our affiliates do not receive your mobile number.

10. Changes to the Service and These Terms

We may modify or cancel the Service or any feature at any time. We may also change the number, short code, or sender ID we use, and will tell you if we do. Messages (including STOP or HELP requests) sent to a number we no longer use may not be received. We may update these Mobile Terms from time to time; we will post the new date here and, where the law requires, notify you or seek your consent again. Continued use of the Service after a change means you accept it, except where the law requires your fresh consent.

11. Region-Specific Information

11.1 Australia

We send marketing texts only with your consent, our messages identify PaperKrane as the sender, and every message includes a way to unsubscribe, in line with the Spam Act 2003 (Cth). We honour unsubscribe requests within 5 business days. Nothing in these Mobile Terms limits your rights under the Australian Consumer Law.

11.2 United States

By opting in, you consent to receive recurring autodialled marketing texts from PaperKrane at the number provided. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to cancel and HELP for help. Carriers (including AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages. You may revoke consent at any time by any reasonable means, and we will honour your request promptly. We also follow quiet hours required by federal and state law.

11.3 European Economic Area, United Kingdom, and Other Countries

If you are in the EEA or UK, we send marketing texts only where you have given your consent, which is the legal basis for processing your mobile number for this purpose (GDPR, UK GDPR, ePrivacy rules, and the UK Privacy and Electronic Communications Regulations). You can withdraw consent at any time, free of charge, by following the opt-out steps in Section 5, without affecting earlier messages. You also have the rights described in Section 13 of our Privacy Policy, including the right to object to direct marketing. Your number may be transferred to Klaviyo in the United States under the safeguards described in our Privacy Policy. In other countries, we send messages only where local law allows and in line with local consent and opt-out requirements.

12. Liability

To the extent permitted by law, we are not liable for failed, delayed, or misdirected delivery of any message, any errors in message content, or any action you take or do not take in reliance on a message. Nothing in these Mobile Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or any other consumer protection law that cannot be excluded, including mandatory consumer rights in the EEA, UK, and United States.

13. Governing Law

These Mobile Terms are governed by the laws of Victoria, Australia, subject to any mandatory consumer protection laws of the country where you live.

14. Contact Us

PaperKrane Pty Ltd (ABN 71 613 421 168)

  • Email: contact@paperkrane.com.au
  • Mail: Parcel Locker 55, Werribee, Victoria 3030, Australia
  • Text HELP to the number that messaged you