ORDERS & DELIVERY

Order Processing

All orders are packed and shipped within 2 business days of placement. Each order is shipped separately; combining multiple orders into one shipment is not available.

Order Changes or Cancellations

Orders are processed through our dispatch partner warehouse, so changes or cancellations may not always be possible. Contact us immediately after placing your order if changes are needed, and we'll do our best to accommodate your request.

Shipping Options

  • All orders are sent via Australia Post as regular parcel post with tracking.
  • Express Post options are available and can be selected at checkout.

Shipping Rates

Australian Orders:

  • $10 Flat Rate for orders up to $500
  • $15 Flat Rate for orders over $500
  • Express post is calculated at checkout

International Orders:

  • International shipping is calculated at checkout based on order weight and destination.

Once your PKs are on their way, you'll receive a shipping confirmation email with a tracking link so you can follow their journey!

Delivery ETAs

We ship all orders from Melbourne, Australia via AusPost. Delivery times depend on location, but approximate ETAs are:

Australia:

  • Victoria: 2-4 working days
  • Interstate: 3-6 working days
  • Regional/remote locations may take longer
  • Express Post: 1-3+ working days depending on location

International:

  • New Zealand: 4-7 business days
  • Canada: 5-9 business days
  • UK & EU: 4-12 business days
  • Rest of World: 7-21 business days
  • USA: We currently do not ship to the USA, but you can still shop at our US Stockist PedTerra.

International ETAs refer to the time taken for parcels to reach the destination country. Once the parcel arrives, it is handed over to the local postal service where it needs to clear customs before final delivery. 

INTERNATIONAL SHIPPING DISRUPTIONS & SERVICE UPDATES

PLEASE NOTE: DUE TO THE CHANGES IN US IMPORT TARIFF RULES COMING INTO EFFECT 29TH AUG 2025, WE HAVE SUSPENDED ALL SHIPPING TO THE USA. 

Sometimes international shipping can hit a few bumps along the way! Various factors like weather events, strikes, customs changes, or other disruptions can affect delivery times to certain countries. We rely on Australia Post for all our international shipments, and they keep an up-to-date list of any current service disruptions or delays that might impact your order. Before placing your international order, we recommend checking Australia Post's International Service Updates to see if there are any known issues affecting your destination country. If you've already placed an order and notice your tracking hasn't updated in a while, don't worry—just reach out to us and we'll help track down your PKs!

Parcel Tracking

You'll receive a shipping confirmation email with tracking link which will also provide you with the most up to date delivery estimate.

Hot Tip: When clicking on the AusPost tracking link in your shipping confirmation email, scroll down and click the toggle to 'Journey' (usually found at the top right of the tracking page, just below the tracking number), to show all parcel updates.

International Tracking: AusPost transports your parcel from Australia to the destination country, where it's handed over to the local postal service upon customs entry. Once in customs, your parcel can also be tracked through your local postal carrier.

Customs & Duties (International Orders Only)

All international orders are subject to the customs regulations of the destination country. Items are declared at their exact value and classified as dutiable merchandise in compliance with Australian export laws. Orders cannot be marked as "gifts" for customs purposes.

Import duties, taxes, and customs fees are determined by your country's regulations and are the responsibility of the customer. These charges are not included in our prices or shipping fees. We recommend checking with your local customs office before placing an order to avoid unexpected charges.

For EU Customers: PaperKrane is not VAT-registered in any EU Member State, and all prices displayed on our website are VAT-exclusive. VAT may be charged by the EU when your order arrives, and PaperKrane is not responsible for any delays or additional fees due to EU VAT charges.

For USA Customers: Due to the changes in import tariffs that are in effect from 29 August 2025 we have suspended all shipping to the USA. Customers can still shop for PaperKrane Shoes at our local USA stockist - PedTerra.

Exchanges & Returns

Ugh, we get it—nothing's more frustrating than when things go off track! Don't worry, though, we've got your back! If your tracking hasn't updated in a while or isn't showing that it's been handed over to your local postal service, don't stress—reach out to us at contact@paperkrane.com.au, and we'll look into it for you!

Damaged or Faulty Goods: If your order arrives damaged from transit, or you find that it's faulty in any way, please email us at contact@paperkrane.com.au within 7 days of receiving your order and we'll sort it out for you!

Delivery Refusal or Return to Sender: If a parcel is refused at delivery or returned to sender due to an incorrect address, failure to collect, or refusal to accept the package, the customer will be responsible for any return shipping fees and re-delivery costs. Original shipping charges are non-refundable.

Refused International Shipments: If you choose not to pay customs fees and reject the parcel, or if your parcel is returned to us due to failure to collect from your customs service, we are not obligated to provide a refund. However, at our discretion, we may issue a partial refund after deducting any incurred shipping fees, customs charges, and handling costs.

Lost or Missing Parcels: If your tracking hasn't updated for a while, drop us an email at contact@paperkrane.com.au within 7 days, and we'll sort it out for you!