1. General

By using our website and social media channels, you are consenting to the collection of information by us in accordance with this Privacy Policy.  Please note that we reserve our right to amend, remove or vary this policy without notice.  You should check this page regularly to take notice of any changes we may have made to this policy.


  1. PaperKrane privacy commitment

PaperKrane Pty Ltd ACN 613 421 168 (“we”, “our” or us”) will do everything we can to maintain the trust that you place in us in all of our dealings. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.


  1. Scope of privacy

Our Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customers, visitors to our website, social media and other digital services, job applicants and members of the public.


  1. Information that may be collected

The following information may be collected from you:

  1. Your name and contact details including both email and physical addresses and phone number(s);
  2. Your gender;
  3. Your birthdate;
  4. Your occupation including your employer’s name;
  5. Your purchase history;
  6. The domain name from which you access the internet;
  7. The date and time you access our site;
  8. The internet address of the website from which you linked to our site;
  9. Other information you may supply during the course of your dealings with us; and
  10. If you are a prospective employee, any information that is relevant to the recruitment process, including your work history and contact details of your past employers and referees etc.


  1. Collection of Information

In our dealings with our customers we are required to collect personal information as part of providing our services.  These services include but are not limited to:

  1. Accepting customer orders;
  2. Processing online purchases and payments;
  3. Registering an online account;
  4. Maintaining client books;
  5. Social media channels;
  6. Processing credit card and PayPal payments; and
  7. Maintaining information on our websites.

Also, we make use of “cookies” on our websites. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.


We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing.


Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.


When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites. 

We will attempt to ensure that all information we collect, use or disclose about you in accordance with this Privacy Policy is accurate, complete and up to date.  We expect that you will notify us in a timely manner if any changes are required to be made to your personal information.

  1. Why we collect information

We use information to customise our services and plan product development so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you.  It is also collected so that we may provide value-added services and marketing and remarketing across our brand through our websites or other social media channels. If you are a candidate for employment, we collect information to assist us during the ordinary course of the recruitment process.


  1. Sharing your information with third parties

We may disclose information to third party service providers or contractors.


Sometimes we use third party platforms and services to process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or otherwise deliver information. These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas.


Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on our behalf).


We will take reasonable steps to ensure recipients of this information do not breach Australiann Privacy laws in relation to the personal information we disclose.


Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.  We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.


We will not sell or trade your personal information.


  1. Promotional communication

From time to time we will communicate promotional material to you.  Should you prefer not to receive promotional material please let us know by selecting the ‘unsubsribe’ link at the bottom of our communications.


  1. Security

We always endeavour to provide a secure, safe platform from which to conduct online transactions.  We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.


  1. Privacy complaints

If you would like to discuss our Privacy Policy or believe that we have breached your privacy rights, please contact us.


We will respond to your complaint within 5 business days and carefully and impartially assess ass aspects of your complaint.  We will endeavour to provide a practical and satisfactory solution in line with our legal obligations.