TERMS OF SERVICE

Last Updated: 23rd July 2025

1. Introduction

These Terms of Service ("Terms") govern your use of PaperKrane Pty Ltd ("we," "us," "our") website and services. By accessing or using our website, you agree to be bound by these Terms.

Business Details:

  • Business Name: PaperKrane Pty Ltd
  • ABN: 71 613 421 168
  • Address: Parcel Locker 10044 92439, 175 Watton Street, Werribee, Victoria, 3030, AUSTRALIA
  • Email: contact@paperkrane.com.au

2. Acceptance of Terms

By using our website, placing an order, or accessing our services, you confirm that:

  • You are at least 18 years old or have parental/guardian consent
  • You have the legal capacity to enter into these Terms
  • You will comply with all applicable laws and regulations

3. Products and Services

3.1 Product Information

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions are error-free, complete, or current.

3.2 Pricing

  • All prices are displayed in Australian Dollars (AUD) unless otherwise specified
  • Prices are subject to change without notice
  • The price applicable is the price displayed at the time of order confirmation
  • Prices exclude shipping costs, taxes, and duties unless stated otherwise

3.3 Product Availability

Product availability is subject to change. We reserve the right to limit quantities or discontinue products without notice.

4. Ordering and Payment

4.1 Order Process

  • Orders are subject to acceptance by us
  • We reserve the right to refuse or cancel orders at our discretion
  • Order confirmation does not guarantee product availability

4.2 Payment

  • Payment is required at the time of order unless using approved Buy Now, Pay Later services
  • We accept: Credit/Debit Cards, PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay
  • All payments are processed securely through authorized payment processors
  • You authorize us to charge your payment method for the total order amount

Credit Card Payments:

  • We perform standard pre-authorization checks to ensure sufficient funds
  • Your card will be debited once the order has been accepted
  • Goods will not be dispatched until payment verification is complete

Digital Wallet Payments (Apple Pay, Google Pay, Shop Pay):

  • Payments are processed through secure tokenization
  • Orders are processed immediately upon successful authorization
  • You authorize the linked payment method for the full order amount

PayPal Payments:

  • Goods will not be dispatched until PayPal payment has cleared
  • eCheck payments are not accepted and will be immediately refunded

Buy Now, Pay Later Services (Afterpay, Klarna, Zip, etc.):

  • Third-party payment services subject to their own terms and conditions
  • You must meet the service provider's eligibility requirements
  • Late payment fees and interest charges apply as per the provider's terms
  • We are not responsible for BNPL service decisions, fees, or disputes
  • Full payment to us is guaranteed regardless of your arrangement with the BNPL provider
  • Failed BNPL payments may result in order cancellation

4.4 Discount Codes and Promotions

  • Promotional discount codes may be offered for specific purchases
  • Discount codes cannot be combined with other offers or store credit
  • Discount codes are subject to expiration dates and specific terms
  • We reserve the right to modify or cancel promotions at any time

4.5 Store Credit

  • Store credit is valid for 12 months from the date of issue
  • Store credit cannot be combined with discount codes or other special offers
  • Unused store credit expires after the validity period with no refund

4.6 Gift Cards

  • Gift cards are electronic and delivered via email
  • Gift cards are not redeemable for cash
  • Gift cards expire 3 years from the date of purchase
  • Gift cards are partially redeemable - cardholders must use full value within validity period
  • When purchase exceeds gift card balance, alternate payment is required
  • Treat gift cards like cash - we are not responsible for lost or stolen cards

4.7 Pricing Errors

If we discover a pricing error after you've placed an order, we will notify you and give you the option to:

  • Confirm the order at the correct price
  • Cancel the order for a full refund

5. Shipping and Delivery

5.1 Domestic Shipping (Australia)

  • Standard shipping: 2-6 business days
  • Express shipping: 1-3+ business days
  • Shipping costs are:
    • $10 Flat Rate for orders up to $500
    • $15 Flat Rate for orders over $500

5.2 International Shipping

  • We ship to most countries including NZ, USA & Canada, UK & EU, Rest of the World
  • International shipping is calculated at checkout based on order weight and destination
  • International shipping times vary by destination, but generally range from 4 - 21 business days
  • International customers are responsible for customs duties, taxes, and fees
  • We are not responsible for delays caused by customs processing

5.3 Delivery Terms

  • Risk of loss transfers to you upon delivery to the carrier
  • You must provide accurate shipping information
  • We are not liable for delivery delays beyond our control
  • Delivery times are estimates only

6. Returns and Refunds

6.1 Australian Consumer Law

Australian consumers have rights under the Australian Consumer Law that cannot be excluded, including:

  • Right to a refund for major failures
  • Right to have goods repaired or replaced for minor failures
  • Goods must be of acceptable quality

6.2 Return Policy

  • Returns accepted within 14 days of delivery
  • Items must be in original condition with packaging including all tags & tissue stuffing
  • Customer pays return shipping unless item is defective
  • Certain items may not be returnable (list exclusions)

6.3 Refund Process

  • Refunds processed within 2 business days
  • Refunds issued to original payment method
  • Shipping costs are non-refundable unless we made an error

6.4 International Returns

International customers are responsible for return shipping costs and any customs fees incurred. BNPL payment arrangements do not affect return policies - you remain responsible for any outstanding payments to third-party payment providers regardless of return status.

6.5 BNPL Service Returns

For orders paid with Buy Now, Pay Later services:

  • Returns do not automatically pause your payment schedule with the BNPL provider
  • You must contact your BNPL provider directly regarding payment adjustments
  • Refunds are processed to the original BNPL service, not directly to you
  • Processing times may vary depending on the BNPL provider's policies

7. Warranty and Liability

7.1 Warranties

  • We provide statutory warranties as required by Australian Consumer Law
  • Manufacturer warranties may also apply
  • We disclaim other warranties to the extent permitted by law

7.2 Limitation of Liability

To the maximum extent permitted by law:

  • Our liability is limited to the purchase price of the product
  • We are not liable for indirect, consequential, or special damages
  • These limitations do not apply to statutory rights under Australian Consumer Law

8. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices as described in our Privacy Policy.

9. Intellectual Property

9.1 Our Content

All website content, including text, images, logos, and designs, is owned by us or our licensors and protected by intellectual property laws.

9.2 User License

We grant you a limited, non-exclusive license to use our website for personal, non-commercial purposes.

9.3 Prohibited Uses

You may not:

  • Copy, modify, or distribute our content without permission
  • Use our website for unlawful purposes
  • Interfere with website functionality
  • Attempt to gain unauthorized access to our systems

10. User Accounts

10.1 Account Requirements

To place orders, you must:

  • Be over 18 years of age or have parental/guardian consent
  • Possess valid payment methods (credit card, PayPal, etc.)
  • Provide accurate information

10.2 Account Management

You are responsible for:

  • Maintaining account confidentiality
  • All activities under your account
  • Notifying us of unauthorized access

10.3 Account Termination

We may suspend or terminate accounts that violate these Terms or for other legitimate business reasons.

11. Website Usage and Prohibited Activities

11.1 Permitted Use

We grant you temporary access to our website for personal, non-commercial use. We reserve the right to withdraw or modify services without notice.

11.2 Prohibited Activities

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful code, viruses, or malicious software
  • Engage in fraudulent activities
  • Harass or harm others
  • Interfere with our services or functionality
  • Hack into any aspect of our systems
  • Send unsolicited advertising or spam
  • Corrupt data or annoy other users
  • Frame our website on other sites
  • Create unauthorized links beyond our homepage

12. International Considerations

12.1 Export Controls

You acknowledge that products may be subject to export controls and agree to comply with all applicable laws.

12.2 Local Laws

International customers must comply with local laws regarding importation and use of products.

12.3 Currency and Taxes

  • International customers may see prices converted to local currency
  • You are responsible for applicable taxes, duties, and fees
  • Exchange rates may fluctuate

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Victoria, Australia.

13.2 Jurisdiction

Australian courts have exclusive jurisdiction over disputes, subject to your statutory rights.

13.3 Alternative Dispute Resolution

We encourage resolution through direct communication. Australian consumers may also contact relevant consumer protection agencies.

14. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, wars, strikes, or government actions.

15. Modification of Terms

15.1 Changes

We may update these Terms at any time. Changes will be posted on our website with an updated effective date.

15.2 Notification

For material changes, we may provide additional notice through email or website notifications.

15.3 Continued Use

Your continued use after changes constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and us.

18. Contact Information

For questions about these Terms, please contact us:

PaperKrane Pty Ltd
Address: Parcel Locker 10044 92439, 175 Watton Street, Werribee, Victoria, 3030, AUSTRALIA
Email: contact@paperkrane.com.au
ABN: 71 613 421 168

20. Indemnification

You agree to indemnify, defend, and hold harmless [Company Name], its directors, officers, employees, consultants, agents, and affiliates from any third-party claims, liability, damages, and costs (including legal fees) arising from:

  • Your use of our website or services
  • Your breach of these Terms
  • Your violation of any law or third-party rights
  • Any content you submit or transmit through our services

21. Website Availability and Technical Issues

We do not guarantee continuous, uninterrupted access to our website. We will not be liable for:

  • Website unavailability or technical issues
  • Distributed denial-of-service attacks
  • Viruses or harmful material from linked websites
  • Data corruption or system interference
  • Postal delays or other delivery issues beyond our control

22. Linking Policy

22.1 Linking to Our Website

You may link to our homepage provided you do so fairly and legally without damaging our reputation. You must not:

  • Suggest association or endorsement where none exists
  • Link from websites you don't own
  • Frame our website on other sites
  • Link to pages other than our homepage

22.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or practices.

23. Australian Consumer Law Notice

Important Notice for Australian Consumers:

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For warranty claims or consumer law inquiries, contact us using the details above or visit the Australian Competition and Consumer Commission website at www.accc.gov.au.

This policy was last updated on 23rd July 2025. Please review these Terms regularly as they may be updated from time to time.