FREQUENTLY ASKED QUESTIONS
Got a question? You're in the right place! Whether you're trying to find your perfect fit, tracking down an order, or wondering if we'll ever restock your favourite style, we've got all the answers right here. Take a look through our FAQs and get the scoop you need – we're all about making your PaperKrane experience as smooth as possible!
Orders & Shipping
Where is my order?
We know you're excited to get your new PaperKrane shoes – we are too! Once your order is on its way, you'll get an email with a tracking link so you can follow your shoes' journey right to your door. We ship via Australia Post, and they'll keep you updated on all the details.
Hot Tip: when you click on the AusPost tracking link please select the 'journey' toggle to see the details of your parcels journey!
For international customers, once your parcel has been handed over to your local country's postal service you'll need to check in with them for updates.
Still need help?! Not a problem, email us!
How quickly do you ship?
Orders typically ship within 2 business days. You'll receive tracking information once your order is dispatched.
Where can I buy shoes internationally?
We're so happy you love our shoes and want to take them all over the world! You can find PaperKrane shoes at select stockists internationally.
By the way, we're working on building our stockist network, so if you know any bricks and mortar or online stores interested in stocking PKs, please send them our way!
Do you accept returns/refunds?
We want you to love your PaperKrane shoes! We accept returns for an exchange or store credit within 14 days of receiving your order, as long as the shoes are unworn and in their original condition. For faulty or incorrect items, we'll happily issue a full refund.
For all the details on how to return your items, please refer to our Refunds & Returns Policy
Product & Stock
Will you be stocking more of a particular style again?
We get it – it's tough when your fave style sells out! Many of our designs are limited edition, which has become our signature style. But don't worry, sometimes we might bring back popular styles or release fresh mods of fan favourites. To stay in the loop, we recommend signing up for our newsletter (via our homepage!) or following us on socials. That way, if we restock or release a new version of a popular style, you'll be the first to know!
Do your shoes come with insoles?
Some of current styles online come with removable insoles for fit customisation, and this is detailed in the product descriptions. All new styles don't come with removable insoles as they're now available to purchase separately!
Are PaperKrane shoes suitable for running?
Our shoes are designed for everyday walking and play, or casual activities. While some customers enjoy light jogging in their PKs, we recommend starting slowly and listening to your body as you transition to barefoot movement.
Do you make shoes for the whole family?
Yes! We offer styles for adults and children. Many of our popular designs come in both adult and junior versions, with our size range starting at EU20 (toddler) and extending up to EU 46 (adult), so the whole family can experience barefoot comfort together!
Sizing & Fit
How do I find my best size/fit?
Finding your perfect fit is super important to us because we want you walking in comfort and style! Here at PaperKrane we have our own unique sizing, so you might find your best fit here differs to your usual size elsewhere.
PaperKrane shoes fit differently than conventional footwear - our barefoot design means a wider toe box and more natural foot shape. Most customers find PK shoes fit true to size. The wider forefoot allows natural toe splay while the heel fits snugly for security.
Please measure your feet and check out our size chart to make sure you get the perfect fit. Questions? Email us if you're unsure or need guidance, we're always happy to help!
My shoes feel too small, what should I do?
If your shoes feel a little snug, have you tried removing the insole? Our current adult styles feature removable insoles (they're black!) that can give you some extra room for a more comfortable fit. Simply pop them out and see if that does the trick!
This is especially common for barefoot beginners - your feet may need 1-2 weeks to adjust to the natural freedom. This is completely normal and part of strengthening your feet!
If you're still having trouble finding the right fit, feel free to reach out to us – we're here to help!
What if they don't fit?
No worries! We accept returns within 14 days of receiving your order, as long as the shoes are unworn and in their original condition. For faulty or incorrect items, we'll happily issue a full refund. For change of mind, we offer exchanges or store credit. Check our Refunds & Returns Policy for full details.
About Barefoot Shoes
What makes PaperKrane shoes "barefoot"?
All PaperKrane shoes follow our Four F's:
- FLAT: Zero-drop design for natural posture
- FEATHER LIGHT: Minimal weight for unrestricted movement
- FOOT SHAPED: Wide toe box allows natural toe splay
- FLEXIBLE: Sole moves with your foot's natural motion
How thick are PaperKrane soles?
Our soles measure 3-4mm of rubber (including lugs) plus 3-4mm of foam inner on the footbed, for a total of approximately 6-8mm. This minimal thickness allows maximum ground connection while still providing protection.
I'm new to barefoot shoes - what should I expect?
Your feet may need 1-2 weeks to adjust to the natural freedom. The wider toe box might feel unusual at first, but most customers love the natural movement once they adapt. This is completely normal and part of strengthening your feet!
Are barefoot shoes good for kids?
Absolutely! Barefoot shoes are especially beneficial for growing feet. They allow natural development, improve balance and coordination, and strengthen foot muscles. Our fun designs mean kids actually want to wear healthy shoes!
Can I wear socks with PaperKrane shoes?
Absolutely! While barefoot shoes work great without socks, many customers prefer wearing thin socks for comfort or hygiene. We recommend thin, non-cushioned socks for the best barefoot experience.
Materials & Manufacturing
What's the difference between leather and vegan options?
Ah, the choice between leather and vegan – it's a good one! Our vegan shoes are made from durable, eco-friendly materials that give you all the luxe vibes of leather without the use of animals. It's a win-win! The vegan styles are just as stylish, breathable, and comfortable as their leather counterparts – but if you're after that buttery-soft leather feel, we've got you covered there too.
What is your manufacturing process and ethos?
Our shoes are Australian designed and crafted in Vietnam by a wonderful factory that respects traditional handmade shoe techniques, paying homage to the grassroots beginnings of PaperKrane. We ensure that our factory maintains a happy and fair workplace, with workers being paid a fair, living wage and enjoying healthy working conditions.
Additionally, our shoes are thoughtfully made. We use high-quality cow leather and suede, often sourced from dead stock—leftover materials from the factory's other projects—to reduce waste. Our vegan products are made from synthetic materials certified to the Global Recycled Standard (GRS) and Recycled Claim Standard (RCS), ensuring they don't contain any PLAs or forever chemicals.
Are your vegan shoes really eco-friendly?
Yes! Our vegan materials are certified to Global Recycled Standard (GRS) and Recycled Claim Standard (RCS). They're made from recycled synthetic materials and contain no PLAs or forever chemicals - safe for you and the planet.
Care & Maintenance
How do I keep my PKs looking fresh?
Keep your PKs looking fresh with simple care:
- Spot clean as needed - Use a damp cloth with mild soap for daily maintenance
- Hand wash only - For deeper cleaning, gently hand wash with cold water and mild detergent, then air dry
- Avoid heat and harsh treatments - Never use washing machines, dryers, heaters, dyes, or harsh chemicals
To protect your PaperKrane shoes from the elements, we also recommend using suitable protectants based on the material:
- Kiwi Sneaker Protector for general use
- Collonil Organic Cream for vegan leather
- Oakwood Leather Cream or Collonil Waterstop Colours for leather
For full details, visit our Shoe Protection Guide.
How long will my PaperKrane shoes last?
With proper care, PaperKrane shoes are built to last for years. Our premium materials and expert craftsmanship ensure durability, and many customers report wearing their PKs daily for 2+ years.
Supporting Sensory & Disability Needs
We support NDIS participants in purchasing our footwear! While we're not a registered NDIS provider, our shoes may be eligible for purchase using NDIS funding under the Low-Cost Assistive Technology category.
We offer two simple options:
- Submit an order request using our NDIS Order Form for an invoice
- Purchase first, claim later - buy through our website then email us for an NDIS-compliant invoice
For complete details, eligibility requirements, and step-by-step instructions, visit our dedicated NDIS Orders & PKs page.
How do PaperKrane shoes support sensory needs?
Our barefoot design is naturally supportive for individuals with sensory processing differences. The wide toe box reduces pressure points, while the thin, flexible sole provides better proprioceptive feedback - helping with body awareness and balance. Many parents find our shoes helpful for children with autism, ADHD, or sensory processing disorders who struggle with traditional footwear that feels restrictive or overwhelming.
Are your shoes suitable for people with mobility or coordination challenges?
Yes! The lightweight, flexible design and natural foot positioning can be beneficial for various mobility needs. The wide toe box provides stability, while the zero-drop sole promotes better balance and natural gait patterns. Our slip-on styles are particularly helpful for those with dexterity challenges. However, we always recommend consulting with your healthcare team to ensure our shoes align with your specific needs.
Can I wear barefoot shoes if I have foot problems?
While many customers find barefoot shoes helpful for various foot issues, we recommend consulting with a healthcare professional for specific medical concerns. Many podiatrists support barefoot-style footwear for natural foot function.
Brand & Community
Who are PaperKrane shoes for?
PaperKrane shoes are for everyone who refuses to compromise! We champion bold design, body autonomy, real comfort, adaptability and accessibility, and radical self-expression. Whether you're a parent seeking healthy footwear for your family, someone with specific sensory or mobility needs, or simply anyone who wants shoes that move with your body while making a style statement - PKs are designed for you.
What does "Bringing Street to Bare Feet" mean?
It's our mission to prove that healthy footwear doesn't have to be boring! We create fashion-forward barefoot shoes that give you street credibility without compromising your foot health.
How can I stay updated on new releases?
Follow us on social media and sign up for our newsletter (via our homepage!) to be the first to know about new styles, restocks, and special offers.
Still Have Questions?
Need to get in touch? Please email contact@paperkrane.com.au - we're always happy to help!
Join the PaperKrane community and discover why thousands of customers worldwide have made the switch to barefoot freedom with style.