DELIVERY

DELIVERY

All deliveries within Australia are made via Australia post and will require a signature.

A dispatch confirmation email displaying your tracking number will be sent once the order has been posted/shipped.

International delivery

International orders are made by tracked international post.

NOTE *International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

FIND THE MOST UP TO DATE SHIPPING COSTS BY ENTERING YOUR DESTINATION - "HERE"

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable ‘merchandise’. We are also prohibited by law from identifying an order as a ‘gift’, even if a customer has placed the order with the intention of delivery to a gift recipient.

For more information on taxes, duties and customs regulations please contact your local customs office.

Lost or damaged goods

If your order is lost or damaged in transit, please contact us "HERE" within 7 days of receiving your order so that we may assist you.

 

 

PK SIZING - FIND YOUR SIZE

FOR BEST RESULTS... 

Our size charts are specific to our shoes, and may differ from your usual footwear so we always recommend you measure before ordering.

If needing more detailed instructions on "How to Measure" please scroll down below the size charts.

 

PK BABY + TODDLER SIZE CHARTPK SIZE CHART - THE KIDS
PK SIZE CHART - BIG KIDS
PK SIZE CHART - GROWN UPS

 

HOW TO MEASURE

Stand with feet on a piece of paper, and mark where the end of the longest toe/s are, and middle point of the back of the heel. 

Use a ruler to measure between those two points. (Use your longest foot measurement - Look at the "BEST FIT" column to see where the foot fits best.

* If closer to the end of the "BEST FIT" measurements then the next size up will be a better choice.

For most comfortable fit, aim to have up to 7-12mm of extra space in the shoe.  

If socks will be worn in the shoes, pop on the socks and then measure in the same manner. 

We include a width measurement across the ball of the shoe, this is a measurement of the FLATTEST part of the sole, so there is always more available space than stated, as the sole curves out and up giving your feet more room to spread. 

We also have a natural rubber sole that is able to flex with a foot, which helps accomodate feet that have more width. 

While the available length measurements are the same across all styles, the upper construction affects the fit and feel of the shoe. 

See HERE for a more detailed "FIT and FEEL" description of each of our PaperKrane styles.