RETURNS

Returns

 

Within 10 days of order receipt, unworn, unused and unwashed items in their original condition and packaging may be returned.

Refunds will only be processed using the original tender type.  Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase) and PayPal returns can only be processed against the same account that was used to make payment.

Given limited stock quantities available at each restock, exchanges may not be available in which case, you will only be entitled to either a full or partial refund for goods purchased.

No refunds, returns or exchanges will be offered on sale items or seconds.

If you are returning a faulty, damaged or incorrect item we will reimburse you for the packaging and postage costs upon being provided with a copy of the postage receipt. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.

As PaperKrane is not liable for the loss of an item being returned we recommend that you return it using registered mail.

Any damaged packaging returned will incur a $5 restocking fee.

Please email us at contact@paperkrane.com.au and we will provide you with an address to post your item to.

PAPERKRANE SIZE CHARTS

Not sure what size PaperKrane shoe you or your child needs??

We suggest you choose the same size as your existing shoes - you can find these on one of the four size charts below. 

But to be safe, please measure both feet while standing with your heels against the wall, marking where the longest toe/s are on paper or a ruler. If the shoes will be worn with socks, please wear the socks and then measure in the same manner. {HOW TO MEASURE HERE}

Leave at least 1cm or a thumb width of space between the longest toe and the inside lengths below. If you’re in-between sizes, we recommend you size up.

Across our soles and sizes the fit is the same, unless we state otherwise. 

BABY + TODDLER SIZE CHARTTHE KIDS SIZE CHART
THE BIG KIDSTHE GROWN UP PK SIZES
HOW TO MEASURE YOUR FEET