RETURNS

Returns

 

Within 10 days of order receipt, unworn, unused and unwashed items in their original condition and packaging may be returned.

Refunds will only be processed using the original tender type.  Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase) and PayPal returns can only be processed against the same account that was used to make payment.

Given limited stock quantities available at each restock, exchanges may not be available in which case, you will only be entitled to either a full or partial refund for goods purchased.

No refunds, returns or exchanges will be offered on sale items or seconds.

If you are returning a faulty, damaged or incorrect item we will reimburse you for the packaging and postage costs upon being provided with a copy of the postage receipt. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.

As PaperKrane is not liable for the loss of an item being returned we recommend that you return it using registered mail.

Any damaged packaging returned will incur a $5 restocking fee.

Please email us at contact@paperkrane.com.au and we will provide you with an address to post your item to.

PAPERKRANE SIZE CHARTS

FOR BEST RESULTS... please measure both feet while standing with heels against a wall, marking on paper where the longest toe/s are, and the middle of the heel. (Choose a size that fits your longest foot)

If the shoes will be worn with socks, please wear the socks and then measure in the same manner. 

Leave at least 10 - 12mms of space between the longest toe and the inside lengths below.

If your/your child’s feet measure close to the end of the inner measurements on the charts below, we recommend you size up.

While the length measurements are the same across our styles, the upper construction affects the volume. See HERE for a more detailed description of each of our PaperKrane styles. 

Baby and Toddler PaperKrane size chart
The Kids PaperKrane size chart
Big Kids PaperKrane size chart
The Grown Ups PaperKrane size chart
HOW TO MEASURE YOUR FEET