Within 10 days of order receipt, unworn, unused and unwashed items in their original condition and packaging may be returned.
Where items are returned on the basis of incorrect sizing or change of mind, only an exchange or credit note will be available.
Given limited stock quantities, direct style/size exchanges are subject to availability.
Refunds will only be offered where an item is faulty or damaged.
No refunds, returns or exchanges will be offered on sale items or seconds.
Refunds will only be processed using the original tender type. Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase) and PayPal returns can only be processed against the same account that was used to make payment.
If you are returning a faulty, damaged or incorrect item we will reimburse you for the packaging and postage costs upon being provided with a copy of the postage receipt. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.
As PaperKrane is not liable for the loss of an item being returned we recommend that you return it using registered mail.
Any damaged packaging returned will incur a $5 restocking fee.
Please email us at firstname.lastname@example.org and we will provide you with an address to post your item to.