RETURNS

Returns

 

Within 10 days of order receipt, unworn, unused and unwashed items in their original condition and packaging may be returned.  

Where items are returned on the basis of incorrect sizing or change of mind, only an exchange or credit note will be available.  Please note that an exchange or credit note will only be issued where the shoes are returned in as new condition, unworn and undamaged.  Should the returned shoes show any signs of wear or damage, the customer will not be eligible for an exchange or credit.  

Given limited stock quantities, direct style/size exchanges are subject to availability.  

Refunds will only be offered where an item is faulty or damaged. 

No refunds, returns or exchanges will be offered on sale items or Lucky Dip purchases.

Refunds will only be processed using the original tender type.  Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase) and PayPal returns can only be processed against the same account that was used to make payment.

If you are returning a faulty, damaged or incorrect item we will reimburse you for the postage costs upon being provided with a copy of the postage receipt. However, we are unable to offer free returns for ‘change of mind’ returns or exchanges.

As PaperKrane is not liable for the loss of an item being returned we recommend that you return it using registered mail.

Any damaged packaging returned will incur a $5 restocking fee.  This includes rips, tears, stains, missing tags/labels, discolouration and creasing etc 

Please email us at contact@paperkrane.com.au and we will provide you with an address to post your item to.

PK SIZING - FIND YOUR SIZE

FOR BEST RESULTS... 

Our size charts are specific to our shoes, and may differ from your usual footwear so we always recommend you measure before ordering.

If needing more detailed instructions on "How to Measure" please scroll down below the size charts.

 

PK BABY + TODDLER SIZE CHARTPK SIZE CHART - THE KIDS
PK SIZE CHART - BIG KIDS
PK SIZE CHART - GROWN UPS

 

HOW TO MEASURE

Stand with feet on a piece of paper, and mark where the end of the longest toe/s are, and middle point of the back of the heel. 

Use a ruler to measure between those two points. (Use your longest foot measurement - Look at the "BEST FIT" column to see where the foot fits best.

* If closer to the end of the "BEST FIT" measurements then the next size up will be a better choice.

For most comfortable fit, aim to have up to 7-12mm of extra space in the shoe.  

If socks will be worn in the shoes, pop on the socks and then measure in the same manner. 

We include a width measurement across the ball of the shoe, this is a measurement of the FLATTEST part of the sole, so there is always more available space than stated, as the sole curves out and up giving your feet more room to spread. 

We also have a natural rubber sole that is able to flex with a foot, which helps accomodate feet that have more width. 

While the available length measurements are the same across all styles, the upper construction affects the fit and feel of the shoe. 

See HERE for a more detailed "FIT and FEEL" description of each of our PaperKrane styles.