RETURNS & REFUNDS
We're Here to Make Things Right
At PaperKrane, we want you to absolutely love your new shoes. But if something's not quite right, we're here to help you find the best solution!
What We Can Do For You
Love Them or Swap Them Guarantee
So you've received your new PKs and it's just not quite love at first sight? No problems! If you change your mind or need a different size:
- We give you 14 days from delivery to contact us to organise your return
- We'll exchange your shoes for a different size or style
- We'll provide store credit so you can choose something else you'll love
- We accept returned items that are in brand new condition with all of the original packaging (tags, tissue stuffing, dust bag etc...)
Our Quality Promise
Just popped on your brand new PKs and found that something is not quite right? Let us know!
- We'll provide full refunds for any faulty, damaged, or incorrect items
- We'll cover return shipping costs when we've made an error
- We'll make it right quickly - just email us photos and we'll sort it out
- We'll reimburse your return postage (with receipt) for defective items
Flexible Solutions
Purchased your PKs during a sale or used a special offer or discount code? No worries!
- We'll work with you on sale items - email us to look at options
- We'll consider your special pricing if you purchased during sales or with discount codes
- We'll provide store credit as an alternative to exchanges when preferred
How to Get Started
For exchanges or returns: Simply email us at contact@paperkrane.com.au within 14 days of receiving your order.
For faulty items: Send us photos at contact@paperkrane.com.au and we'll take care of everything.
What We Need From You
To help us serve you best:
- Items should be in brand new condition with all tags attached, along with tissue stuffing, and dust bag included (so they need to be returned to us in the same condition as you met them!)
- You'll need to cover return postage for all exchanges and change of mind - use tracked postage for your peace of mind
- If returning a faulty or defective item email us the postage receipt so that we can reimburse your return post
Questions? We're happy to help! Just email contact@paperkrane.com.au and we'll find the perfect solution for you.